• Author:CHARMS
  • Published:January 2022
  • Country: United Kingdom

Introduction to CHARMSTM

Founded in 1996 by Jim Moores, a former Civil Servant and Local Government Officer, CHARMSTM have established itself as one of the foremost, secure, online case management systems in the care environment. Some 700+ user sites, with over 50,000 individual users in the UK and Ireland use CHARMSTM. and every day, those same staff rely on our systems to manage caseload and to evidence the services they have provided to all groups of children, young people and adults in the care sector.

More than 20,000 foster families access CHARMSTM to keep their logs safe.

Social Care Network Solutions Limited, the company that built CHARMS, is a Social Enterprise organisation that operates using the principles of sociocracy.

How does it work?

If you’re a foster carer in the UK or Ireland, there’s a good chance you’ve heard of, or used, CHARMSTM.

If your fostering provider uses CHARMSTM they can create a special login for you to access information regarding you and any young people you may have in your care.

Specific details of how and where to log in will be provided by your fostering service and will normally be a URL (website link). Once you’ve got your details and your account is active, it can be accessed from any web-enabled device, such as laptops, tablets, phones, etc.

You will then log in to do your recordings – the frequency of this will be dependent on you and your young person’s circumstances, in line with your fostering service’s policies and procedures.

Your supervising social worker/link worker will access those records to sign them off and provide feedback.

Access help and support from CHARMSTM

It is very important to CHARMS that you, the foster carer, benefit from the system they have created, and the easy, simple and quick system is there to help simplify your lives.

CHARMS put service at the heart of all they do, so if you have any issues at all, you can phone or email, or watch their easy to follow videos on a different aspect of the recording process.

CHARMS Phone Helpline

If you’re a CHARMSTM user and are in need of some advice about the system – We’re here to help.
Our dedicated CHARMS™ helpline and knowledgeable support team are always here to answer your questions.
The support number is available 09:00 – 17:00, Monday to Friday.
0161 237 1872


CHARMSTM have their own Wiki which you can access, it is a vast, searchable resource for all things CHARMSTM.

CHARMSTM YouTube channel

The CHARMSTM Youtube channel provides step-by-step videos on many of the key features used by foster carers. The videos are regularly updated as new features are added to CHARMSTM

Their playlist ‘Education Moments for Families’ contains a host of videos specifically aimed at carers who use CHARMS™
YouTube channel:

YouTube Education moments for families:

What foster carers say

Social Care Network

case management system CHARMS Jim Moores management system online recording Social Care Network Solution social enterprise
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